COMMERCIAL & RESIDENTIAL Property Insurance Services Limited 01275 876714
IMPORTANT NOTICE TO CLIENTS OF COMMERCIAL & RESIDENTIAL PROPERTY INSURANCE SERVICES LIMITED EXPLAINING OUR TERMS OF BUSINESS AND INDEPENDENT INTERMEDIARY STATUS
Definitions We/us means Commercial & Residential Property Insurance Services Limited of Pear Tree Farm, Back Lane, Kingston Seymour, North Somerset BS21 6UZ - Telephone/Fax 01275 876714 E-Mail: insure@carpis.co.uk.         Regulation We are authorised and regulated by the Financial Conduct Authority. Our Firm reference number is 306176. Our permitted business is arranging General Insurance. This can be checked on the FCA’s register by visiting the FCA’s website http://www.fca.org.uk/register/ or by contacting the FCA on 0800 111 6768. Status We act as an Independent Intermediary on your behalf. We offer a range of insurance products and our services include advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any subsequent event or alteration to your insurance that we have placed on your behalf. We place insurance with a number of insurers and we will advise you should we have any special arrangements with them or should you have to deal directly with the insurer for ongoing policy administration. We will advise you should we place our insurance through any other intermediary regulated by the Financial Conduct Authority. Confidentiality Unless required by law, public interest, virtue of our being authorised by the Financial Conduct Authority or you give your consent all information you supply will be kept confidential to us and parties involved in the normal course of arranging and administering your insurance. Under data protection regulation you have the right to see personal information about you that we hold in our records. Should you have any queries please write to us at the above address. Disclosure of Information It is important that you understand that any information, statements or answers made by you to us or your insurer are your responsibility and must be correct. Your attention is particularly drawn to the importance of the declaration and signature on any Insurers’ Proposal Forms as any failure to disclose facts material to the insurance or any inaccuracies in your answers may invalidate your insurance cover in part or in whole. Facts material to the insurance are matters or information which may influence your Insurer as to the acceptability or otherwise of your Proposal or continuance of the insurance. This duty of disclosure exists throughout the life of the insurance.  You are advised to keep copies of documentation sent to or received from us for your own protection. Please do consult us if any doubt on any aspect.
Awareness of Policy Terms When a Policy is issued you are strongly advised to read it carefully as it is that document, the schedule and any certificate of insurance that is the basis of the insurance contract you have purchased. If you are in any doubt over any of the policy terms or conditions, please seek our advice promptly.  Claims If you have occasion to claim on your policy you must notify us immediately and we will promptly advise you and, if appropriate, issue you with a claim form and pass all details to your insurer. You should not admit liability nor agree to any course of action other than emergency measurers carried out to minimize the loss, until you have agreement from your insurer. Complaints It is always our intention to provide a first class service. However should you have any cause for complaint, you should in the first instance contact either Paul Adams orally or in writing. Your complaint will be acknowledged within 5 business days advising you who is dealing with the complaint and indicating when you may expect an answer. We will provide a formal written response within 20 business days from receipt of the original complaint. If a complaint cannot be resolved within this timescale, we will write an explanation as to the progress and the likely timescale involved. You will be advised of any further redress available to you should you believe the matter has not been resolved to your satisfaction. If we are unable to resolve your complaint you may be eligible to refer it to the Financial Ombudsman Service  at http://www.financial- ombudsman.org.uk/, or on 0800 023 4567.  Documents With your consent we reserve the right to retain certificates or other policy documents at this office until all payments due under the policy have been made. Any agreed facilities for payment of premiums by instalments through us will be the subject of a written agreement which will include authority to retain certificates of insurance or other policy documents until all payments have been received. By accepting this agreement, you agree that delivery of any certificate of insurance to us shall constitute delivery to yourself in accordance with statute law. Should we withhold any documents we will ensure you receive full details of your insurance cover.
NOTE. Your acceptance of these terms of business does not affect your normal legal rights
COMMERCIAL & RESIDENTIAL Property Insurance Services Limited 01275 876714
IMPORTANT NOTICE TO CLIENTS OF COMMERCIAL & RESIDENTIAL PROPERTY INSURANCE SERVICES LIMITED EXPLAINING OUR TERMS OF BUSINESS AND INDEPENDENT INTERMEDIARY STATUS
Definitions We/us means Commercial & Residential Property Insurance Services Limited of Pear Tree Farm, Back Lane, Kingston Seymour, North Somerset BS21 6UZ - Telephone/Fax 01275 876714 E-Mail: insure@carpis.co.uk.         Regulation We are authorised and regulated by the Financial Conduct Authority. Our Firm reference number is 306176. Our permitted business is arranging General Insurance. This can be checked on the FCA’s register by visiting the FCA’s website http://www.fca.org.uk/register/ or by contacting the FCA on 0800 111 6768. Status We act as an Independent Intermediary on your behalf. We offer a range of insurance products and our services include advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any subsequent event or alteration to your insurance that we have placed on your behalf. We place insurance with a number of insurers and we will advise you should we have any special arrangements with them or should you have to deal directly with the insurer for ongoing policy administration. We will advise you should we place our insurance through any other intermediary regulated by the Financial Conduct Authority. Confidentiality Unless required by law, public interest, virtue of our being authorised by the Financial Conduct Authority or you give your consent all information you supply will be kept confidential to us and parties involved in the normal course of arranging and administering your insurance. Under data protection regulation you have the right to see personal information about you that we hold in our records. Should you have any queries please write to us at the above address. Disclosure of Information It is important that you understand that any information, statements or answers made by you to us or your insurer are your responsibility and must be correct. Your attention is particularly drawn to the importance of the declaration and signature on any Insurers’ Proposal Forms as any failure to disclose facts material to the insurance or any inaccuracies in your answers may invalidate your insurance cover in part or in whole. Facts material to the insurance are matters or information which may influence your Insurer as to the acceptability or otherwise of your Proposal or continuance of the insurance. This duty of disclosure exists throughout the life of the insurance.  You are advised to keep copies of documentation sent to or received from us for your own protection. Please do consult us if any doubt on any aspect. Awareness of Policy Terms When a Policy is issued you are strongly advised to read it carefully as it is that document, the schedule and any certificate of insurance that is the basis of the insurance contract you have purchased. If you are in any doubt over any of the policy terms or conditions, please seek our advice promptly.  Claims If you have occasion to claim on your policy you must notify us immediately and we will promptly advise you and, if appropriate, issue you with a claim form and pass all details to your insurer. You should not admit liability nor agree to any course of action other than emergency measurers carried out to minimize the loss, until you have agreement from your insurer. Complaints It is always our intention to provide a first class service. However should you have any cause for complaint, you should in the first instance contact either Paul Adams orally or in writing. Your complaint will be acknowledged within 5 business days advising you who is dealing with the complaint and indicating when you may expect an answer. We will provide a formal written response within 20 business days from receipt of the original complaint. If a complaint cannot be resolved within this timescale, we will write an explanation as to the progress and the likely timescale involved. You will be advised of any further redress available to you should you believe the matter has not been resolved to your satisfaction. If we are unable to resolve your complaint you may be eligible to refer it to the Financial Ombudsman Service  at http://www.financial- ombudsman.org.uk/, or on 0800 023 4567.  Documents With your consent we reserve the right to retain certificates or other policy documents at this office until all payments due under the policy have been made. Any agreed facilities for payment of premiums by instalments through us will be the subject of a written agreement which will include authority to retain certificates of insurance or other policy documents until all payments have been received. By accepting this agreement, you agree that delivery of any certificate of insurance to us shall constitute delivery to yourself in accordance with statute law. Should we withhold any documents we will ensure you receive full details of your insurance cover.
NOTE. Your acceptance of these terms of business does not affect your normal legal rights
COMMERCIAL & RESIDENTIAL Property Insurance Services Limited 01275 876714
IMPORTANT NOTICE TO CLIENTS OF COMMERCIAL & RESIDENTIAL PROPERTY INSURANCE SERVICES LIMITED EXPLAINING OUR TERMS OF BUSINESS AND INDEPENDENT INTERMEDIARY STATUS
Definitions We/us means Commercial & Residential Property Insurance Services Limited of Pear Tree Farm, Back Lane, Kingston Seymour, North Somerset BS21 6UZ - Telephone/Fax 01275 876714 E-Mail: insure@carpis.co.uk.         Regulation We are authorised and regulated by the Financial Conduct Authority. Our Firm reference number is 306176. Our permitted business is arranging General Insurance. This can be checked on the FCA’s register by visiting the FCA’s website http://www.fca.org.uk/register/ or by contacting the FCA on 0800 111 6768. Status We act as an Independent Intermediary on your behalf. We offer a range of insurance products and our services include advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any subsequent event or alteration to your insurance that we have placed on your behalf. We place insurance with a number of insurers and we will advise you should we have any special arrangements with them or should you have to deal directly with the insurer for ongoing policy administration. We will advise you should we place our insurance through any other intermediary regulated by the Financial Conduct Authority. Confidentiality Unless required by law, public interest, virtue of our being authorised by the Financial Conduct Authority or you give your consent all information you supply will be kept confidential to us and parties involved in the normal course of arranging and administering your insurance. Under data protection regulation you have the right to see personal information about you that we hold in our records. Should you have any queries please write to us at the above address. Disclosure of Information It is important that you understand that any information, statements or answers made by you to us or your insurer are your responsibility and must be correct. Your attention is particularly drawn to the importance of the declaration and signature on any Insurers’ Proposal Forms as any failure to disclose facts material to the insurance or any inaccuracies in your answers may invalidate your insurance cover in part or in whole. Facts material to the insurance are matters or information which may influence your Insurer as to the acceptability or otherwise of your Proposal or continuance of the insurance. This duty of disclosure exists throughout the life of the insurance.  You are advised to keep copies of documentation sent to or received from us for your own protection. Please do consult us if any doubt on any aspect. Awareness of Policy Terms When a Policy is issued you are strongly advised to read it carefully as it is that document, the schedule and any certificate of insurance that is the basis of the insurance contract you have purchased. If you are in any doubt over any of the policy terms or conditions, please seek our advice promptly.  Claims If you have occasion to claim on your policy you must notify us immediately and we will promptly advise you and, if appropriate, issue you with a claim form and pass all details to your insurer. You should not admit liability nor agree to any course of action other than emergency measurers carried out to minimize the loss, until you have agreement from your insurer. Complaints It is always our intention to provide a first class service. However should you have any cause for complaint, you should in the first instance contact either Paul Adams orally or in writing. Your complaint will be acknowledged within 5 business days advising you who is dealing with the complaint and indicating when you may expect an answer. We will provide a formal written response within 20 business days from receipt of the original complaint. If a complaint cannot be resolved within this timescale, we will write an explanation as to the progress and the likely timescale involved. You will be advised of any further redress available to you should you believe the matter has not been resolved to your satisfaction. If we are unable to resolve your complaint you may be eligible to refer it to the Financial Ombudsman Service  at http://www.financial-ombudsman.org.uk/, or on 0800 023 4567.  Documents With your consent we reserve the right to retain certificates or other policy documents at this office until all payments due under the policy have been made. Any agreed facilities for payment of premiums by instalments through us will be the subject of a written agreement which will include authority to retain certificates of insurance or other policy documents until all payments have been received. By accepting this agreement, you agree that delivery of any certificate of insurance to us shall constitute delivery to yourself in accordance with statute law. Should we withhold any documents we will ensure you receive full details of your insurance cover.
NOTE. Your acceptance of these terms of business does not affect your normal legal rights